New Product Features

Like to see the reasons behind order cancellations on your own time? You may now access them through the pandarider app under the “Performance” tab!

Only available for the latest app version; kindly ensure your app is up to date to access this feature.

Last-minute changes in your schedule or have some empty pockets of time? We have noted your asks… and are excited to introduce a new feature that allows you to start your sessions across zones! Simply tap the “Work Now” button when it appears on your status screen to start.

Important things to note:

• The feature is now available for both iOS and Android
• Once the “Work-Now” feature is on, riders will enter a 1-hour session. You may leave the shift at any point within the 1-hour timeframe and will not be penalised on your scoring (AvP, and batch).

We are committed to constantly uplifting and improving your well-being. To do so, we are launching the all-new Excused Break feature.

This feature allows you to take a well-deserved rest and go on Break for 5 minutes per hour of every session (for example 1 hour = 5 mins allowance, 3 hours = 15 mins allowance etc.) without affecting your performance (e.g. AvP, AR, special hours)

You may take multiple breaks per session as long as it’s within the allowance. Please monitor the length of your break! Refer to the screenshots below for more information.

Ride safe!

You can now see your Acceptance Rate on the Order Acceptance Screen. This feature allows you to assess your performance while accepting an order and get qualified for quests with ease.

You may now view your Bamboo Rewards points on the pandarider App! 

From 23 May 2023, access and track your Bamboo points using new in-app features such as:

1. View your latest Bamboo Points
2. One-click access to rider shop for redemption 
3. Opt-in to keep track of your achievements and completed deliveries

Please note that achievements and completed deliveries show only when the Rider Shop account & Rider App login email match. Kindly raise a ticket should you not see the points balance screen.

Happy shopping! 🤩

In addition to the usual features like total income earned per day, you’re now able to access some new additional features such as:

• Clear overview of delivery & payment breakdown (see what the adjustment payments are for)
• Display of average income per hour & hours worked
• Order cancellation reasons (stated upfront in the delivery information)

You can now update us when you’ve arrived at the vendor and when you’ve arrived at the customer’s location. This feature will help us keep track of your timings better to improve your rider experience with vendors and customers. (Eg: Vendor delays, drop-off issues, etc.)

You can now upload images on your rider-customer chat! This new feature will help you communicate with or locate your customers more efficiently. (Eg: This new feature can help you send proof of delivery photos to your customers after dropping off their order)

You can now rate and comment on your vendors. Let us know which vendors perform best and which vendors need to improve. This will help us create a better overall rider experience for you. Check out the video below to see how you can submit a rating! 

We’ve added the highly anticipated Rider Quest Tab to your rider app to make your rider experience even better! 

What can the Quest Tab do for you? 

1. See all the Quest Incentives available for you each week 
2. See the rules for each Quest Incentive
3. Track the progress of your Quest Incentives 
4. See the history of the Quests Incentives you’ve participated in previously 

Please note that some Quest Incentives, such as the Cumulative Quest incentive, are still not reflected on your Quest Tab. We are currently testing these features, and they will be live soon! 

If you are unable to see the Quest Tab, kindly update your application to the latest version on the Play Store or App Store. 

Great news! The long-awaited Auto Accept feature is now ready for testing for all Android users from the evening of Feb 15 2022, onwards. You can participate in this trial by simply toggling the feature “on” at the status tab after starting your session. It has come at the perfect time since we’ve boosted all of your incentives during this season of love! (Increased base fee, Surge Fee, Quest Incentives & Panda Rush) View your incentives here. 

As this is a trial, please take note of the following:

1. This is only available for Android users. iOS users will not be able to participate in this trial yet;
2. For the feature to work, you will need to be on the rider app when the order comes in. For example, if you are on Google Maps when the order was notified to you, the order will not be auto accepted;
3. You will not be able to see the service fee paid per order as Auto Accept will bring you directly to the ‘Go to vendor’ page. You can check how much you were paid for the order at the Payment tab as usual after the order has been completed;
4. You can toggle it on/off anytime during session.

If you are unable to see the Auto Accept toggle, please remember to update your application to the latest version on the Play Store.

1. Select the Drop-Off Issue you wish to resolve (Eg: Wrong pin, Unable to reach customer, incomplete/wrong address, etc.)
2. Receive guidelines on how to address your issue

Reminders:

• The Drop-Off Issues Tab will only be visible after you’ve picked up a delivery
• Select the correct Drop-Off Issue topic to ensure that you receive the correct guidelines
• If you cannot see the Drop Off Issues tab, kindly update your rider application to its latest version on the Play Store or App Store.

To help prevent identity fraud and to protect your rider accounts, we’ve added a new product feature for additional security: Selfie Verification. This feature safeguards your account from being used by other people. 

Please take note that you will be required to verify your account with a selfie once you change devices or after you log out of your current device several times.

How to take a correct Selfie Verification Photo: 

• Ensure that your face takes up 70% of the frame
• Kindly include the top of your shoulders to the top of your head in the frame of the photo
• Do not wear a mask, dark glasses, hats, or any accessory that might block your face
• Ensure that your photo is taken in a well-lit area

Important Reminders: 

• You have until September 30, 2022 to upload a correct Selfie Verification photo.
• Failure to upload a correct photo may lead to potential suspension.
• Example of correct photo:

To make your session booking experience more seamless, we’ve rolled out Instant Session Booking! With this new feature, you can now see up to 3 upcoming sessions from the last starting point you delivered in and book those sessions instantly from the ‘Status’ page. 

Please note that:

1. If you are an Android user, “Zone Name” will be displayed instead of the Starting Point name. The Starting Point of the zone will be the last Starting Point that you delivered in. If you wish to deliver in another location, please book a session as you normally would from the top left corner of the Rider App.
2. You can take up sessions that have already started (e.g. sessions that show Work Now) and your Actual vs Planned (AvP) hours will not be affected if you complete the session.

What are you waiting for? Book your sessions now! 😉

Great news! From Sep 6, 2021, we will be launching the “Rider Tipping” feature in our foodpanda app! Customers will now be able to choose a tipping amount before placing an order. Please take note of the following things:

1. Tip amounts (if any) will be included in the amount shown on your Acceptance Screen
2. Split Deliveries: All riders involved will see the total tip amount (if any) and the order fee in their Acceptance Screens. However, the tips will be split equally between the riders who completed the order. Therefore, the order service fee you will receive may be lower than what you saw on the Acceptance Screen. 
3. Tips will not be paid if the order was cancelled. 
4. Check the Payment Tab in your rider app for the tip amounts you’ve received for your orders. 

Excellent service leads to happy customers and happy customers are more likely to tip on their next purchase. Let’s continue being the best delivery riders in Singapore. 

You can now automatically extend your sessions yourself! This means better chances to earn even more. 😉 You can switch this feature on and off by toggling the “I am available to extend my session” button on your rider app status page.

Frequently Asked Questions

Want to improve your batch? With the new Performance Tab, you will now be able to check your real-time score and where you stand among the other riders. You can now better understand how to reach your Batch goals! Your ​Performance Tab includes:

For your convenience, we’ve moved the information about your Score from “Sessions” to the Main Menu. Now, all you need to know about your Batch is one click away!