Stay Connected:
Stay connected with us via our Telegram Channel, Facebook Page and Youtube Channel for the latest initiatives and events. You will receive weekly updates on your service fees here as well.
Perks and Incentives:
As a Panda, you’ll be entitled to the following perks and incentives. Click on the links below to learn more about them:
Onboarding FAQs:
What is the application process like?
The onboarding process looks like this: Submit personal and vehicle documents > Purchase equipment set > Submit proof of purchase > Application Review (1-3 days) > Account approval
Is there an example of the screenshots required for the application?
Yes. Please refer to this page.
How long will the review of my application take?
It will take 1-3 working days. Meanwhile, you can watch this to see what else you can prepare while pending your account approval.
Is walk-in application accepted?
Yes. Do drop by any of our hubs to do so.
Why is my application rejected?
You could either be underage, not SGP/SGPR or already have a rider account with us. If you have forgotten your login credentials, you may write into foodpandasgriders@deliveryhero-asia.freshdesk.com for us to do a check for you.
What are the possible reasons for not hearing back on my application status?
You could have possibly filled in with the wrong bank number or other information and you were unresponsive when we tried to contact you via your mobile. You can drop by one of our hubs to follow up with your application.
What should I do if I need to make amendments to my existing application?
You should receive either an email/SMS containing a link to your application once you’ve started the application process. If you have not completed that particular stage, you can access the link found in the email/SMS to update your information. If you have already completed and submitted the stage, please drop an email to foodpandaridersgriders@deliveryhero-asia.freshdesk.com to request to re-open the stage for you to make amendments if your account has not been reviewed and approved.
I have received a notification from foodpanda about incorrect submission of documents. How should I go about re-submitting the right documents?
Please click on the “Re-submit your screenshots” and then the “Start” button to find out what documents we require you to re-submit. Do not reply to that email with your re-submission as the email is auto-generated and no one attends the mailbox. Therefore your re-submission will not be processed.
Where can I download the rider app?
Click here for iOS. (Open your App Store > Search for foodpanda rider > click install) If you are facing a privacy/trust issue prompt, go to Settings > General > Profile & Device Management > Trust Volo Logistics UG3
Click here for Android. (Open your Google Store > search for foodpanda rider > Click Install)
Why do I keep receiving a notification that I have a pending application?
Please ensure you complete all stages of the application form including acknowledging the service agreement. You should see for both Phases 1 & 2 that they have been reflected as “Submitted and Saved”.
After Account Approval FAQs:
I’m not too sure how to navigate around the app. Is there any information I can refer to?
Check out this video. It will give you a good understanding to kickstart your first delivery journey. are some tips from your fellow riders who were once a new joiners like you.
When will my New Joiner Incentives eligibility begin?
It begins on the day your account is approved and created. You will also receive both an email and SMS notification about your account creation.
What username should I use to login into my rider app?
The email you used during your application.
What password should I use to login into my rider app/account?
The password will be sent to you via your email invoice and SMS after you purchase your equipment set.
From your email invoice of equipment purchase (at the footer of the email):
SMS:
Email after equipment purchase:
I did not receive a password after my equipment purchase. What should I do?
Please write an email to: foodpandaridersgriders@deliveryhero-asia.freshdesk.com.
I forgot my password. How?
Click on “Forget Password” in your Rider App, and input your username (ie email or phone number you provided during your application). A 6 digit pin will be sent to your phone number registered with us and you can login with the 6 digit pin.
If you have changed your number, please write an email to: foodpandaridersgriders@deliveryhero-asia.freshdesk.com.
I am having issues logging into the rider app (Ex: OTP issues, invalid credentials etc). What should I do?
You can try resetting your password twice by clicking on “Forgot Password” on the login page of the rider app. If you are still unable to log in, please email: foodpandaridersgriders@deliveryhero-asia.freshdesk.com
Who should I contact if I need assistance with my PayLah! linking?
Please head to one of our Rider Hubs or submit a ticket here for verification.
What should I do if I need to change my vehicle type or bank account details?
Please make the change via your rider app. Go to “My Profile,” click on “View,” and follow the prompts to make the changes accordingly.
How do I unsubscribe from receiving all the rider-related communications?
Depending if it’s an automated or manually triggered communication. If it is an automated comms, click on the unsubscribe button. If it is a manually triggered comms, input your details upon clicking into the link
Equipment Purchase FAQs:
For all other inquiries relating to your New Joiner onboarding process, please email foodpandasgriders@deliveryhero-asia.freshdesk.com
Is purchasing an equipment set before I start delivering required?
It is mandatory for you to have the foodpanda shirt and equipment before delivering. Password to your rider account will be provided only after you purchase the equipment set from us.
Where can I purchase the equipment set?
You can purchase your new rider equipment set from https://ridershop.foodpanda.sg/ under the New Rider Set tab.
What does the equipment set consist of?
The equipment set consists of:
- A Halal thermal bag
- A foodpanda backpack (expandable or motorcyclist)
- Short and long-sleeved t-shirts.
The full equipment set will be added to the cart once you click the relevant new joiner set. Please note that applicants who do not purchase the full set will be prompted to purchase the missing items before account approval. Please use the same email you used for registration when making a ridershop account.
The equipment sets are expensive. Am I eligible for an equipment discount?
Our equipment sets are discounted and if you’re a student, you’re entitled to a student discount. For more information, click here.
My new joiner set discount has disappeared, what do I do?
Please clear your cart and click into the new joiner set again. If the issue persists, please head down to one of the rider hubs here.
I am an experienced rider on another platform, can I swap my old equipment set for the new one?
Yes you can! Head down to the rider hub with your old equipment for trade-in. You do not need to submit the proof of equipment purchase in the subsequent stage of the application process.
Do note that refunds are not allowed if you already paid for the equipment set.
