Stay Connected:

Stay connected with us via our Telegram Channel, Facebook Page and Youtube Channel for the latest initiatives and events. You will receive weekly updates on your service fees here as well. 

Perks and Incentives:

As a Panda, you’ll be entitled to the following perks and incentives. Click on the links below to learn more about them: 

Onboarding FAQs:

What is the application process like?

The onboarding process looks like this: Document Collection > Service Agreement > Review of Application > Account Approval. This video will walk you through the process.

How long will the review of my application take?

It will take 1-3 working days. Meanwhile, you can watch this video to see what else you can prepare while pending your account approval.

Is walk-in application accepted?

Yes. Do drop by any of our hubs to do so.

Why is my application rejected?

You could either be underage, not SGP/SGPR or already have a rider account with us. If you have forgotten your login credentials, you may write in to for us to do a check for you.

What are the possible reasons for not hearing back on my application status?

You could have possibly filled in with the wrong bank number or other information and you were unresponsive when we tried to contact you via your mobile. You can drop by one of our hubs to follow up with your application. 

What does the following message mean?

It means that

(1) you have an incomplete application pending. To retrieve your application, check back for the following email /SMS.


(2) you are an existing rider.

What should I do if I need to make amendments to my existing application?

You should receive either an email/SMS containing a link to your application once you’ve started the application process. If you have not completed that particular stage, you can access the link found in the email/SMS to update your information. If you have already completed and submitted the stage, please drop an email to to request to re-open the stage for you to make amendments if your account has not been reviewed and approved.

I have received a notification from foodpanda about incorrect submission of documents. How should I go about re-submitting the right documents?

Please click on the “Re-submit your screenshots” and then the “Start” button to find out what documents we require you to re-submit. Do not reply to that email with your re-submission as the email is auto-generated and no one attends the mailbox. Therefore your re-submission will not be processed.

Where can I download the rider app?

Click here for iOS. (Open your App Store > Search for foodpanda rider > click install) If you are facing a privacy/trust issue prompt, go to Settings > General > Profile & Device Management > Trust Volo Logistics UG3

Click here for Android. (Open your Google Store > search for foodpanda rider > Click Install)

Why do I keep receiving a notification that I have a pending application?

Please ensure you complete all stages of the application form including acknowledging the service agreement. You should see for both Phases 1 & 2 that they have been reflected as “Submitted and Saved”. 

After Account Approval FAQs:

I’m not too sure how to navigate around the app. Is there any information I can refer to?

Check out this video. It will give you a good understanding to kickstart your first delivery journey. Here are some tips from your fellow riders who were once a new joiners like you. 

When will my New Joiner Incentives eligibility begin?

It begins on the day your account is approved and created. You will also receive both an email and SMS notification about your account creation.

What username should I use to login into my rider app?

The email you used during your application.

What password should I use to login into my rider app/account?

The password will be sent to you via your email invoice and SMS after you purchase your equipment set. 

From your email invoice of equipment purchase (at the footer of the email):


Email after equipment purchase: 

I forgot my password. How?

Click on “Forget Password” in your Rider App, and input your username (ie email or phone number you provided during your application). A 6 digit pin will be sent to your phone number registered with us and you can login with the 6 digit pin.

If you have changed your number, please write an email to:

I am having issues logging into the rider app (Ex: OTP issues, invalid credentials etc). What should I do?

You can try resetting your password twice by clicking on “Forgot Password” on the login page of the rider app. If you are still unable to log in, please email:

Who should I contact if I need assistance with my PayLah! linking?

Please fill in this form for us to reach out to you.

What should I do if I need to change my vehicle type or bank account details?

Please make the change via your rider app. Go to “My Profile,” click on “View,” and follow the prompts to make the changes accordingly.

How do I unsubscribe from receiving all the rider-related communications?

Depending if it’s an automated or manually triggered communication. If it is an automated comms, click on the unsubscribe button. If it is a manually triggered comms, input your details upon clicking into the link

Equipment Purchase FAQs:

When will I receive the activation email for my rider shop account?

You will receive it upon completion of your application form while pending for documents verification and rider account creation. If you do not, do check your junk mail too.

Is purchasing an equipment set before I start delivering required?

It is mandatory for you to have the foodpanda shirt and equipment before delivering. Password to your rider account will be provided only after you purchase the equipment set from us.

Where can I purchase the equipment set?

You can purchase your new rider equipment set from under the New Rider Set tab.

The equipment sets are expensive. Am I eligible for an equipment discount?

Our equipment sets are discounted and if you’re a student, you’re entitled to a student discount. For more information, click here.  

For all other inquiries relating to your New Joiner onboarding process, please email .