FAQs for New Riders

The onboarding process looks like this: Document Collection > Service Agreement > Review of Application > Account Approval. This video will walk you through the process.

Yes. Please refer to this page.

It will take 1-3 working days. Meanwhile, you can watch this video to see what else you can prepare while pending your account approval.

Yes. Do drop by any of our hubs to do so.

You could either be underage, not SGP/SGPR or already have a rider account with us. If you have forgotten your login credentials, you may write in to foodpandasgriders@deliveryhero-asia.freshdesk.com for us to do a check for you.

You could have possibly filled in with the wrong bank number or other information and you were unresponsive when we tried to contact you via your mobile. You can drop by one of our hubs to follow up with your application. 

It means that

(1) you have an incomplete application pending. To retrieve your application, check back for the following email /SMS.

Or

(2) you are an existing rider.

You should receive either an email/SMS containing a link to your application once you’ve started the application process. If you have not completed that particular stage, you can access the link found in the email/SMS to update your information. If you have already completed and submitted the stage, please drop an email to foodpandasgriders@deliveryhero-asia.freshdesk.com to request to re-open the stage for you to make amendments if your account has not been reviewed and approved.

Please click on the “Re-submit your screenshots” and then the “Start” button to find out what documents we require you to re-submit. Do not reply to that email with your re-submission as the email is auto-generated and no one attends the mailbox. Therefore your re-submission will not be processed.

Click here for iOS. (Open your App Store > Search for foodpanda rider > click install) If you are facing a privacy/trust issue prompt, go to Settings > General > Profile & Device Management > Trust Volo Logistics UG3

Click here for Android. (Open your Google Store > search for foodpanda rider > Click Install)

Check out this video. It will give you a good understanding to kickstart your first delivery journey. Here are some tips from your fellow riders who were once a new joiners like you. 

It begins on the day your account is approved and created. You will also receive both an email and SMS notification about your account creation.

The email you used during your application.

The password will be sent to you via your email invoice and SMS after you purchase your equipment set. 

From your email invoice of equipment purchase (at the footer of the email):

SMS:

Email after equipment purchase: 

Please write an email to: foodpandasgriders@deliveryhero-asia.freshdesk.com.

You can try resetting your password twice by clicking on “Forgot Password” on the login page of the rider app. If you are still unable to log in, please email: foodpandasgriders@deliveryhero-asia.freshdesk.com

Please fill in this form for us to reach out to you.

Please make the change via your rider app. Go to “My Profile,” click on “View,” and follow the prompts to make the changes accordingly.

Depending if it’s an automated or manually triggered communication. If it is an automated comms, click on the unsubscribe button. If it is a manually triggered comms, input your details upon clicking into the link

You will receive it upon completion of your application form while pending for documents verification and rider account creation. If you do not, do check your junk mail too.

It is mandatory for you to have the foodpanda shirt and equipment before delivering. Password to your rider account will be provided only after you purchase the equipment set from us.

You can purchase your new rider equipment set from https://ridershop.foodpanda.sg/ under the New Rider Set tab.

Our equipment sets are discounted and if you’re a student, you’re entitled to a student discount. For more information, click here.