| Recruiting | As part of the recruitment process, we collect, process and store your personal data on the basis of the data you have made available to us. The purpose of the processing is to make a decision regarding the acceptance or refusal of an applicant.
Categories of personal data:
- Identification data
- Contact data
- Account data
Identity Verification:
In order to protect your application profile from possible fraudulent attacks, we need to verify your identity and make sure that the profile owner is who they claim to be. To this end, we use identity verification measures to ensure that suspicious behavior patterns are detected at an early stage. We will ask you to upload a “selfie” picture/photograph to our systems that will be verified and reviewed by us. The image will be deleted as soon as the identity has been verified and we no longer need this data.
Categories of personal data:
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| Applicant reactivation | If an applicant does not continue the application process, SMS or emails will be sent to remind the applicant of the steps that need to be taken to complete the application process.
Categories of personal data:
- Identification data
- Contact data
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| Contract | Conclusion of an independent contractor agreement
Categories of personal data:
- Identification data
- Account data
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| Onboarding | Preparation of the first day of service, training of new riders
Categories of personal data:
- Identification data
- Account data
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| Presence monitoring | Assessment of the reliability of riders with regard to the fulfilment of their contractual obligations.
Categories of personal data: - Identification Data
- Account Data
- Contact details
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| Accounts | Creation of required accounts for the applications used
Categories of personal data:
- Identification data
- Account data
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| Working time recording | Recording of work performed by the rider
Categories of personal data:
- Identification data
Start and end date of session
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| Customer communication | Communication with customers about the status of the order or delivery
Categories of personal data:
- Identification data
- Contact details
- Location data
- Content of communication
- Picture (if available)
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| Photos and videos | Taking and publishing photos and videos of riders
Categories of personal data:
- Identification data
- Picture/Video
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| Rider administration | We collect, process and store your personal data for the processing and creation of legally required documents and proofs as well as for the remuneration of our riders.
Categories of personal data:
- Identification data
- Contact data
- Account data
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| Communication | Different tools are used for communication between us and the riders. The purpose of the processing is the communication of necessary information.
Categories of personal data:
- Identification data
- Contact data
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| Delivery | To ensure a prompt delivery of the products ordered by our customers, the coordination data of our riders is collected and the order is assigned to those riders who are in an optimal region.
Categories of personal data:
- Identification data
- Contact data
- Geolocation data
- Technical data
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| Delivery Estimation | In order to be able to inform customers of the expected delivery time, average speed data is processed in anonymous form.
Categories of personal data:
- Geolocation data (anonymized)
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| Payments | Preparation of statements; payment of service fees
Categories of personal data:
- Identification data
- Contact data
- Bank account information
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| Rider equipment | Riders receive rider equipment from us. This serves the uniform appearance of our riders as well as the protection of our riders. We manage and monitor the equipment provided to ensure that the necessary equipment is always available.
Categories of personal data:
- Identification data
- Contact data
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| Time recording | We collect, process and store personal data of our riders for the actual exercise of deliveries. The purpose of the processing is to collect the hours worked and to create the necessary records.
Categories of personal data:
- Identification data
- Contact data
- Account data
- Performance data
- Geolocation data
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| Performance evaluation | Evaluation of driver performance based on the quality (restaurant and customer complaints), quantity of orders delivered. It also includes but is not limited to, reliability, proper login and acceptance of orders during the session until the end of the session. Also the proper execution of the order.
Categories of personal data:
- Identification data
- Contact data
- Performance data
- Geolocation data
- Technical data
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| Termination | Ordinary and extraordinary terminations of contracts with riders
Categories of personal data:
- Identification data
- Contact data
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| Off-boarding | Deactivation of existing accounts; return of received clothing and equipment.
Categories of personal data:
- Identification data
- Contact data
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| Archiving | Archiving of documents subject to retention for tax purposes, the prevention of fraud, and the fulfillment of any other legal or regulatory obligations applicable to us.
Categories of personal data:
- Identification data
- Contact data
- Date of birth
- Tax information
- Working times
- Identification number (partial) (e.g. SXXXX123A)
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| Advertising and marketing | Online marketing
Our hiring process is based to a large extent on finding potential riders. In order to reach the right candidates, we run marketing campaigns. Therefore, we would like to present to you our processes as transparently as possible. The following online marketing processing activities we pursue include targeting and retargeting:
- Targeting
In principle, targeting means the switching and fading in of advertising banners on websites that are tailored to specific target groups. The aim is to display the most attractive banners as individually as possible for the user and potential riders. Firstly, we define a target group and secondly, we commission our service providers to show our advertising to the defined target group. We do not process any personal data, as these are initially made anonymous. We segment different target groups and place different ads on different portals for optimized targeting. - Retargeting
As soon as you have visited our website for obtaining further information on our rider program, we store this information in cookies. If you continue to surf other websites, our advertising partners will remind you on our behalf that you have not yet submitted an application. We don't want you to miss out on our amazing rider program.
You can disable retargeting by installing appropriate add-ons for your browser. Furthermore, you can and should also regularly delete the cookies stored in the browser you are using.
Categories of personal data:
- Contact data
- Website visitor data
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| Operational safety and fraud prevention | One of our main priorities is to ensure a secure platform and safe delivery experience for everyone participating in our platform. To achieve this objective, proactive measures to prevent fraudulent activity and to ensure operational safety are implemented.
We employ various processes to detect and prevent fraudulent activities, including those involving shift and location manipulation. We also leverage facial recognition, ID verification and liveness detection technologies to ensure that only legitimate account holders access rider accounts. For this purpose, we utilize ARKit and TrueDepth technologies for Apple devices and MLKit for Google devices that serves us to confirm the image of your face belongs to you. We assure that your data processed during this process is not used for any other purposes and not disclosed to any other unauthorized third parties. Additionally, analysis of device data helps to identify potentially unsafe riders and improve driving standards. Rest assured, your images are deleted immediately after the purpose is fulfilled with respect to applicable statutory retention periods.
Some of these processes may be done automatically by taking into account all relevant factors mentioned above. If you have any inquiries regarding this process, you can always contact support agents and request human review.
Categories of personal data:
- Identification data (including government issues IDs, work permit)
- Image of your face
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