Delivery Zones and Starting Points

Hey, pandariders! Ready to start delivering? Here are some important reminders: 

  1. Please take note that you have to start your session at the starting point which you’ve booked
  2. You will be assigned deliveries within the zone where your starting point is found. For example, if you’ve booked a session in the ‘Clementi’ starting point, you can be assigned deliveries in the whole of the ‘Jurong East’ zone.
  3.  You can start your session from anywhere within the zone.

Refer to the map below to see your delivery zones and starting points:

Updates

  • As of July 6, 2022, we have deployed an exciting new feature enabling you to receive orders outside your zone. Previously, riders who had completed deliveries outside of their zones had to travel back to their original zone before they could receive another order. This feature will allow you to receive an order from the zone where you dropped off your order, enabling you to receive more orders.

For example, if you take up a session in Far_east and you drop off an order in Bedok, you will be able to receive orders from Bedok.

Do cross-zone deliveries still apply to me? Do I have to go to another zone to pick-up orders?

Yes,  cross-zone deliveries still apply. Please follow the pickup pin location and if it is incorrect (Ex: Pin does not match the address), please reach out to your dispatcher.

What is the distance cap for e-bikes and cyclists?

All vehicle distance caps remain the same.

Do I still need to go back to my zone after dropping off a cross-zone delivery?

No, you do not. See the example in our updates section above.

Can I still re-dispatch and reject orders?

Yes, but do so wisely as this will affect your score.

Where are my Surge Fees and Quest Incentives based?

These are based on the starting point you’ve selected when you booked your session.

Where can I login for Downtown and Novena sessions?

The starting points remain unchanged.