You will be able to access your Rewards tab in your rider app from 20 Aug 2025 11AM.

If you can’t see the Tiers screen Bronze Tier after  11:00 AM on 2025/08/20:

👉 Reinstall your rider app and check again.

The official launch will be for all riders nationwide.

For other issues, raise a ticket and provide screenshots for us to help check.

To raise a ticket, rider app > 🎧 on top right > Rider Support > Benefits > Bamboo Rewards

Only “completed orders” are eligible for token increase.
1 completed order = 1 token

For other issues, raise a ticket and provide screenshots for us to help check.

To raise a ticket, rider app > 🎧 on top right > Rider Support > Benefits > Bamboo Rewards

Option for lucky draw is immediately upon reaching the Tier Benefit.

❗You must still redeem the chance in order to quality for lucky draw.

🏆Winners: Will be announced on the official platform after the activity period ends.

Winning riders will be notified by email to claim prizes.

For other issues, please raise a ticket, rider app > 🎧 on top right > Rider Support > Benefits > Bamboo Rewards. Please provide screenshots for accurate assistance.

Please raise a ticket to rider support if you encounter any issues with accessing this page.

For rider shop voucher:

$10 Ridershop voucher

📍How to use: Copy the code, click the link to rider shop. You will be directed to the silver collection, you can only use this voucher to redeem items in this collection.

📍Multi-ridershop vouchers cannot be stacked and used together.

$45 Ridershop voucher

📍 How to use: Copy the code, click the link to rider shop. You will be directed to the Diamond collection, you can only use this voucher to redeem items in this collection. 

📍You can also use the Shipping voucher with this coupon.

For other issues, please contact rider support and provide screenshots for accurate assistance.

foodpanda vouchers are only applicable for restaurant/food orders on the foodpanda App:

📍 How to use: At checkout, click “Have a voucher?” below payment, then enter your code.

📍 Vouchers have expiry. One code per order.

📍Friendly Reminder: Use vouchers before expiration. They become invalid afterwards and cannot be refunded or reissued.

For other issues, please provide screenshots for accurate assistance.

Your tier progress will reset every few months, providing new opportunities to achieve higher tiers and unlock new rewards. This ensures that riders always have fresh chances to level up. The bamboo cycle can vary.

For this coming cycle it will start on the 20th Aug and last till 31st Oct 2025.

The biggest change is that we’ve moved from a points system to a token-based system.

• 1 order = 1 token

• Tokens help you move up tiers (Bronze, Silver, Gold, Platinum) and unlock rewards as you go.

• You can now see your tier status update live, instead of waiting until the end of the cycle.

• Voucher redemption happens directly in the rider app, so you can claim rewards instantly without delays.

“Points” will be referred to as “tokens” in the new system. The new Tier system only counts “completed orders” for token increase, which directly contributes to your tier progression and helps you climb to higher reward levels.

You will have real-time visibility into your current tier status and progress directly within the app under the rewards tab. The UI will display a progress bar or similar visual indicator showing how close you are to reaching the next tier, making it easy to track your progress and aim for higher rewards!

All your available benefits and rewards will be consolidated into a single, easily accessible section within the Rewards tab in the rider app, making it simpler than ever to see everything you’ve earned.

The new UI will facilitate real-time redemption of benefits, allowing you to instantly claim your rewards directly from the app, giving you quick and easy access to your perks.

Yes, the program aims to offer exciting new digital rewards that are faster to redeem and easier to access, alongside other fantastic benefits like discounts and fuel perks. We’re constantly optimizing our rewards catalogue to bring you the best possible value!

The new interface will support enhanced in-app communication regarding tier changes, new benefits, and program updates, keeping you consistently informed and ensuring you never miss out on new opportunities.