Deliver more to unlock all tiers and gain access to limited edition prizes!
NEW!
Bamboo Rewards In-App Redemption
Bamboo Rewards In-App Redemption 
See how in the guides below.
Hey, pandariders!
Welcome to the all-new Bamboo Rewards program. Here are the main changes we’ve made to give you a better rider experience:
✔️ To get the latest points updates after each delivery, click on your rider app’s “Rewards” tab: it is now compulsory to click on the tab to access your points.
✔️ We’ve made it easier for more riders to win prizes: We made the points system easier, removed your No-Show criteria, and changed your Acceptance Rate criteria to 50%.
✔️ To make it fairer, you can now claim prizes based on the number of points you’ve accumulated: This means that riders who do more deliveries can claim more prizes.
✔️ You can now accumulate points for several months to claim higher-value prizes: We’ve added vouchers, electronics, and more!
Here's how it works:
Tiers & Prizes:
As mentioned above, your tier will determine the range of prizes you can claim via pandashop. The higher your tier, the better the prizes! Your tier will be based on the points you’ve accumulated each quarter and will be valid for 3 months.
Example: If I completed 250 deliveries this Jan – Mar, my tier for Apr – June will be the Silver tier. If I completed 1800 deliveries this Apr – June, my tier for July – Sep will be the Platinum tier.
Important Information – Bamboo Rewards Best Denki, Nike and Dairy Farm E-Vouchers
Heads up: Changes to How You’ll Receive Bamboo Rewards Vouchers
Starting from your January 2025 claim, we’ve made a small update to the way we send out your Bamboo Rewards vouchers.
Instead of receiving your vouchers (e.g. Dairy Farm, Best Denki, Nike) through Giftano, you’ll now get them directly from us via email.
Keep an eye out for emails from riders@foodpanda.sg — all your e-vouchers will now be sent from this address.
Please be informed that foodpanda will not be liable for any unused vouchers or coupons. Once purchased, refunds will not be entertained for unused vouchers. We encourage you to use your vouchers to the fullest.
Bamboo Rewards In-App Redemption
You can now redeem points for Rider Shop vouchers on the pandarider app > Rewards tab 
Refer to the full guide below to see how – for both gift vouchers/merchandise and cash vouchers.
NEW LOOK!
In-App Voucher/Merchandise Redemption
In-App Cash Voucher Redemption
Frequently Asked Questions
How do I access the "Reward" tab in the rider app?
Please raise a ticket to rider support if you encounter any issues with accessing this page.
What is the difference between my points and tier?
- Points determine how many prizes you can claim and the value of these prizes. You will receive 1 point for every delivery you do.
- Your Tier will determine what kind of prizes you can claim. Some prizes such as cash will only be available for certain tiers. The higher your tier, the better the prizes you can claim!
Track your achievements under the “Rewards” tab in-app!
There are multiple milestones you can achieve from the moment you click on the “Rewards” tab. Each time you reach a milestone, you will receive a notification!
Is there a specific period for me to claim my prizes?
- Your points will be automatically updated once you finish each delivery. Please check your point balance in the Rider app – “Rewards” tab or on pandashop
- Points accumulated from 1 January to 30 June will be reset to zero on 30 June 11:59 PM, and points you’ve accumulated from 1 July to 31 December will be reset to zero on December 31st 11:59 PM.
Will my tier change every time I claim prizes?
No. Your tier will be valid for 3 months and will not change whenever you claim prizes. However, every time to claim prizes, your points will be deducted accordingly.
How will I receive my prizes?
- All prizes will be delivered to your doorstep except for cash prizes and foodpanda (foodpanda & pandamart) vouchers. You will need to pay a minimal delivery fee upon check out.
- Cash Prizes and foodpanda vouchers: We will tabulate all your claims once a month. You should receive your cash prize in your rider wallet at the end of the month, as well as your foodpanda voucher codes via email if you ordered any.
Will the prizes change?
Prizes are claimed on a first-come, first-served basis. We will keep you informed every time we add new prizes or add you to our waiting list for out-of-stock items! Prizes are subjected to stock availability.
Are my points still valid even if I take a pause from delivering?
Yes. Your points will be valid for the 6-month window even if you take a pause from delivering. However, you will not receive more points if you stop delivering.
Are my points transferrable? Can I combine points with a friend?
No, your points are not transferrable. You cannot combine your points with other riders. Your points will solely be tied to your Panda Shop account.
What is the minimum Acceptance Rate criteria required?
In order to qualify for your monthly points, you would need an Acceptance Rate of at least 50% for that month. If your Acceptance Rate is below 50%, you will not be eligible. (Ex: If your Acceptance Rate for the month of April is 80%, you will be eligible for the points you’ll receive at the start of May. If your Acceptance Rate is 45% in May, you will not receive any points at the start of June)