Deliver more to gain access to limited edition prizes!
Hey, pandariders!
Our bamboo rewards system will be going through a quick revamp to serve you better in August 2025! Stay tuned for more information!
Important Information – Bamboo Rewards Best Denki, Nike and Dairy Farm E-Vouchers
Heads up: Changes to How You’ll Receive Bamboo Rewards Vouchers
Starting from your January 2025 claim, we’ve made a small update to the way we send out your Bamboo Rewards vouchers.
Instead of receiving your vouchers (e.g. Dairy Farm, Best Denki, Nike) through Giftano, you’ll now get them directly from us via email.
Keep an eye out for emails from riders@foodpanda.sg — all your e-vouchers will now be sent from this address.
Please be informed that foodpanda will not be liable for any unused vouchers or coupons. Once purchased, refunds will not be entertained for unused vouchers. We encourage you to use your vouchers to the fullest.
Frequently Asked Questions
When will my current Bamboo Points expire?
- We’ve extended the expiry of your current Bamboo Points from 30 June to 4 August 2025. This means you’ll have more time to redeem your points — up until 4 August!
- Points for this cycle will now be accumulated based on your performance from 1 January to 31 July 2025 (instead of ending in June).
Will my tier change in July / Why didn’t my tier change in July?
- We’re temporarily freezing tiers based on your Q2 2025 Tier, which reflects your Q1 2025 performance.
- If you joined in Q2 2025, your tier is based on your Q2 2025 performance.
- This freeze allows you to continue redeeming your tier prizes until 4 August.Look out for something exciting coming your way in August!
Will I still earn Bamboo Points during this period?
Yes! You will continue to earn 1 point per delivery until 31 July 2025.
How do I access the "Reward" tab in the rider app?
Please raise a ticket to rider support if you encounter any issues with accessing this page.
What is the difference between my points and tier?
- Points determine how many prizes you can claim and the value of these prizes. You will receive 1 point for every delivery you do.
- Your Tier will determine what kind of prizes you can claim. Some prizes such as cash will only be available for certain tiers. The higher your tier, the better the prizes you can claim!
Track your achievements under the “Rewards” tab in-app!
There are multiple milestones you can achieve from the moment you click on the “Rewards” tab. Each time you reach a milestone, you will receive a notification!
Will my tier change every time I claim prizes?
No. Your tier will be valid for 3 months and will not change whenever you claim prizes. However, every time to claim prizes, your points will be deducted accordingly.
How will I receive my prizes?
- All prizes will be delivered to your doorstep except for cash prizes and foodpanda (foodpanda & pandamart) vouchers. You will need to pay a minimal delivery fee upon check out.
- Cash Prizes and foodpanda vouchers: We will tabulate all your claims once a month. You should receive your cash prize in your rider wallet at the end of the month, as well as your foodpanda voucher codes via email if you ordered any.
Will the prizes change?
Prizes are claimed on a first-come, first-served basis. We will keep you informed every time we add new prizes or add you to our waiting list for out-of-stock items! Prizes are subjected to stock availability.
Are my points transferrable? Can I combine points with a friend?
No, your points are not transferrable. You cannot combine your points with other riders. Your points will solely be tied to your Panda Shop account.
What is the minimum Acceptance Rate criteria required?
In order to qualify for your monthly points, you would need an Acceptance Rate of at least 50% for that month. If your Acceptance Rate is below 50%, you will not be eligible. (Ex: If your Acceptance Rate for the month of April is 80%, you will be eligible for the points you’ll receive at the start of May. If your Acceptance Rate is 45% in May, you will not receive any points at the start of June)