Welcome to Bamboo Rewards: A monthly rider rewards program that gives our Pandas the chance to win vouchers, merchandise, freebies, and more!
How does it work?
Step 1: Every delivery you complete is worth 3 Bamboo Points*. Look out for special quests in your rider app inbox to win more points!
Step 2: At the end of every month, we tally your points and check your Average Acceptance Rate and No-Show.
Step 3: Based on these, you will be assigned a tier. (Total of 5 tiers)
Step 4: You can claim the prizes that fall under your tier.
Step 5: Points get reset every month, and we start counting again!
*The no. of Bamboo Points per delivery is subject to change
Here’s the criteria you need to unlock each tier:
|Tier||Bamboo Points||Acceptance Rate||No-Show|
|≤539||-||-(30) points for every No-Show|
|540 - 1319||≥ 90%||-(30) points for every No-Show|
|1320 - 2159||≥ 95%||-(30) points for every No-Show|
|2160 - 2999||≥ 98%||-(30) points for every No-Show|
|≥3000||≥ 98%||-(30) points for every No-Show|
Here are some multipliers to help all vehicle types reach the highest tiers:
|Vehicle Type||Point Multiplier|
|Bicycle||+0.3 points per order|
|E-Bike||+0.5 points per order|
|All Vehicles||x2 points per order every Sat & Sun of Ramadan period|
What cycle are we in now?
We are currently in the April Cycle of Bamboo Rewards. (April 1-30, 2021) From Apr 1, 2021 (Thursday), everyone will start off as Baby Panda and receive their tier update by the first week of May.
Great news – you can claim all the prizes under your tier. Check them out here:
Star Panda: Extra Perks
We have even better news – riders who are able to hit the Star Panda tier will receive extra incentives.
A. Monthly Cash Out of Points [April Cycle onwards]
Star Pandas will receive an extra $1 for every 10 points gained in excess of 3,000 points. This will be credited into your rider wallet during the first week of the next cycle.
Example: If you hit 3500 points, you will receive an extra $50 credited to your rider wallet.
3500 – 3000 = 500 points
500 points / 10 = $50
B. Additional $1000 if you hit 3 Star Panda tiers consecutively
If you hit the Star Panda tier for the 3 consecutive months (February – April) will receive an extra $1000 via rider payments.
Claiming of Prizes
Riders must claim their prizes within the schedule mentioned below. Failure to claim within the allocated time frame will result to the forfeiture of your prizes for that cycle.
A. March Cycle
Riders must claim their prizes within the schedule mentioned below. Failure to claim within the allocated time frame will result in the forfeiture of your prizes for that cycle.
Cycle Dates: March 1 – 31, 2021.
Vouchers: Your vouchers will arrive by April 9 2021 via email and are valid until April 30, 2021.
B. April Cycle
Cycle Dates: April 1-30, 2021
Vouchers & Merchandise: Claiming for this cycle will be announced on the first week of May.
Ramadan Shirt Songkok
Ramadan Shirt Ketupat
CNY Shirt Design 1
CNY Shirt Design 2
T-shirt (design 1)
T-shirt (design 2)
Premium sports shirt
Rider (Long Sleeve)
Top Rider (Long Sleeve)
Sporty Design Rider & Top Rider
Frequently Asked Questions
You will receive 3 Bamboo Points for every delivery you make. Your Bamboo Points will be tallied for a month and announced to you via email and rider app.
Yes! You can jump to any tier depending on the number of Bamboo Points you’ve accumulated, your average Acceptance Rate and No-Show.
You have a total of 1 month to accumulate your points and average Acceptance Rate. You will receive a tier update via your rider app and email showcasing which tier you’ve unlocked
Your tier and points are valid for 1 month and will be reset after this period.
Your Bamboo Points are reset every month. If you wish to maintain or upgrade your tier for the next round, you would need to reach the minimum qualifications of those tiers again.
You will receive your Bamboo Points update every other week via the rider app inbox.
You will receive your tier update every month (first week of the succeeding month) via the rider app inbox.
You will receive your vouchers every month (first week of the succeeding month) via email.
Yes! The Bamboo Point system is subject to change. We will be add in seasonal multipliers and changing up the points system from time to time.
We will be updating you regarding the claiming period for your Bamboo Rewards cycle via Telegram. You must claim your prizes strictly within the dates mentioned. Failure to claim your prizes within the mentioned period will forfeit your prizes for that cycle.
You can claim ALL the prizes under your tier. However, you can only claim 1 of each item. If you wish to claim the item again, you must hit that tier again and wait for the next tier update.
Yes, you may! As long as you hit the tier, you can claim all the prizes that fall under that category.