Welcome to Bamboo Rewards: A monthly rider rewards program that gives our Pandas the chance to win vouchers, merchandise, freebies, and more!
How does it work?
Step 1: Every delivery you complete is worth 3 Bamboo Points*. Look out for special quests in your rider app inbox to win more points!
Step 2: At the end of every month, we tally your points and check your Average Acceptance Rate and No-Show.
Step 3: Based on these, you will be assigned a tier. (Total of 5 tiers)
Step 4: You can claim the prizes that fall under your tier.
Step 5: Points get reset every month, and we start counting again!
*The no. of Bamboo Points per delivery is subject to change
Here’s the criteria you need to unlock each tier:
|Tier||Bamboo Points||Acceptance Rate||No-Show|
|≤539||-||-(30) points for every No-Show|
|540 - 1319||≥ 90%||-(30) points for every No-Show|
|1320 - 2159||≥ 95%||-(30) points for every No-Show|
|2160 - 2999||≥ 98%||-(30) points for every No-Show|
|≥3000||≥ 98%||-(30) points for every No-Show|
We are currently in the September Cycle of Bamboo Rewards. (September 1-30, 2021) From September 1 2021, everyone will start off as Baby Panda and receive their tier update by the first week of October.
A. Monthly Cash Out of Points
Star Pandas will receive an extra $1 for every 10 points gained in excess of 3,000 points. This will be credited into your rider wallet during the first week of the next cycle.
Example: If you hit 3500 points, you will receive an extra $50 credited to your rider wallet.
3500 – 3000 = 500 points
500 points / 10 = $50
B. Loyalty Incentive
Riders who have been with us for 12 months or more and have a Weekly Activity Rate of 90% and above are eligible for extra incentives. (Up to an additional +$1000 per month) Visit this page for details!
Claiming of Prizes
A. August Cycle
Cycle Dates: August 1-31, 2021
Vouchers: Your foodpanda, pandamart, merchanfise & lifestyle vouchers have been sent via email.
Due to the recent reversion to Phase 2, from August 1 2021 onwards, the claiming of Bamboo Rewards prizes will be shifted online via Panda Shop. Claiming of prizes in the hubs will be temporarily suspended. Click here to learn how to order your Bamboo Rewards prizes online.
B. September Cycle
Cycle Dates: September 1-30, 2021
Your tier update & vouchers will be sent to you by the first week of October.
T-shirt (design 1)
T-shirt (design 2)
Premium sports shirt
Rider (Long Sleeve)
Top Rider (Long Sleeve)
Sporty Design Rider & Top Rider
Frequently Asked Questions
You will receive 3 Bamboo Points for every delivery you make. Your Bamboo Points will be tallied for a month and announced to you via email and rider app.
Yes! You can jump to any tier depending on the number of Bamboo Points you’ve accumulated, your average Acceptance Rate and No-Show.
You have a total of 1 month to accumulate your points and average Acceptance Rate. You will receive a tier update via your rider app and email showcasing which tier you’ve unlocked
Your tier and points are valid for 1 month and will be reset after this period.
Your Bamboo Points are reset every month. If you wish to maintain or upgrade your tier for the next round, you would need to reach the minimum qualifications of those tiers again.
You will receive your tier update every month (first week of the succeeding month) via email.
You will receive your vouchers every month (first week of the succeeding month) via email.
Yes! The Bamboo Point system is subject to change. We will be add in seasonal multipliers and changing up the points system from time to time.
We will be updating you regarding the claiming period for your Bamboo Rewards cycle via Telegram. You must claim your prizes strictly within the dates mentioned. Failure to claim your prizes within the mentioned period will forfeit your prizes for that cycle.
You can claim ALL the prizes under your tier depending on the monetary values of your vouchers.
Yes, you may! As long as you hit the tier, you can claim all the prizes that fall under that category.