Ride safe, ride covered

with foodpanda

Your safety and well-being is our priority.

This is why all our riders enjoy complimentary insurance coverage the moment you go on sessions.

Check out your free coverage and fuss-free claim process below

Workplace Injury Compensation Act

In partnership with Chubb, we cover all riders injured while performing tasks for delivery:

  • Income Loss – Compensation for days unable to work due to injury
    • Medical Expenses:
      1. Up to 14 days: Full ADE
      2. 15th day to 1st year of accident: 2/3 ADE
    • Hospitalisation Leave
      1. Up to 60 days: Full ADE
      2. 61st day to 1st year of accident: 2/3 ADE
  • Medical Expenses – Coverage for medical expenses related to work injuries
    • $45,000 or 1 year from the date of the accident, whichever comes first.
  • Lump Sum Compensation – For permanent incapacity, current incapacity, or death
    • Permanent incapacity or current incapacity
      1. Minimum compensation of $97,000 x (% permanent incapacity)
      2. Maximum compensation of $289,000 x (% permanent incapacity)
    • Death
      1. Minimum compensation of $76,000
      2. Maximum compensation of $225,000

Full cover summary & How to Make a Claim

How to Make a Claim

Please submit a claim immediately via the form below.

Make sure to provide all necessary details and supporting documents when the insurance company contacts you to ensure a smooth process.

Submit a claim

Important Notice to Foodpanda Riders:

With effect from 1st Jan 2025, foodpanda Singapore will provide WICA coverage for all riders, and the existing Group Personal Accident Policy will no longer be in effect.

If the incident you are reporting happened before 1st Jan 2025, please contact Starr Singapore via sgp.AHclaim@starrcompanies.com in the following format:

  • Company: foodpanda
  • Rider Name: XXXX
  • Rider Trip Details: XXXX
  • Date of Incident: XXXX

Please be advised that any omission of information might result in a delay in response.

Third Party Liability

We cover all walkers, bicycles, Power-Assisted Bicycles (PAB) & Personal Mobility Aids (PMA) on sessions when you accidentally:

  • Hit a person
  • Damage public property
  • Hit a car and scratch it

Up to S$1,000,000 per event/any one occurrence.

Full cover summary

Third Party Liability claims

Submit a report form via email to rider support

File a report

What should I do when an accident happens? 

STEP 1

Stay calm, check if medical assistance is needed for you or the third-party.

STEP 2

Contact Dispatch to notify incident

STEP 3

Gather all necessary documentation such as proof that you were on session, Police reports, Letter of Demand/Legal Notice, Medical Bill(s), Doctor’s Medical Report, Accident & Emergency Discharge Summary/Inpatient Discharge Summary, bank account information etc.

STEP 4

Submit your claim or report within 30-day (personal accident) and 14-day (third-party) following an incident through the relevant claim links above

Frequently Asked Questions

Am I covered under foodpanda’s insurance?

All active foodpanda riders are covered under the Personal Accident coverage. 

All active PAB, PMA, Walker, and Bicycle riders are covered under foodpanda’s third-party liability insurance.

*Active means that you were on session when the incident occurred.

How can I submit my insurance claims?

Claims must be submitted within 30 days of incident.

Submit your claim using the links above along with your supporting documents such as police reports, doctor’s reports, original medical receipts, invoices, and the like. These documents are mandatory as your proof of claim. 

If I get injured or get into an accident while on session, what should I do?

  1. Please seek medical assistance immediately
  2. Contact Dispatch to notify the incident
  3. If it permits, please make a police report
  4. Keep all the important documents (Photographs/Scanned copies of claimant’s hospital bills/medical receipts, Medical Certificates/In-patient Discharge Summary/Medical Report etc)
  5. Submit a claim/report within seven days

If I accidentally hit someone and they ask for compensation, what should I do?

  1. Check if medical assistance is needed for you or the third party.
  2. Do not promise any compensation to the third party and leave investigations to the police. Since walkers, PAB, PMA & bicycle riders are covered under our third-party liability insurance, we (foodpanda) will conduct an investigation and settle the issue for you. Settling the incident privately will automatically forfeit the third-party liability insurance under foodpanda.
  3. Submit a report via email to rider support. For the third party to claim valid compensation, they must file a case and send you a Letter of Demand/legal notice. Without this, they are not legally allowed to claim any damages from you.
  4. Upon submission of your complete documents, our insurance provider will contact you to follow up regarding the next steps.

You are not legally required to pay anything until a third party legally sues you. All you need to do is ensure your safety and have all the relevant information the insurance company needs. 

We will start processing your request upon the complete submission of your documents. Kindly submit your documents to us no later than 5 working days after you’ve received your Letter of Demand. Please note that only active PAB, Walker, PMA, and Bicycle riders are covered under foodpanda’s third-party liability insurance.

If the accident occured while I was NOT on session, will I still be covered?

No, you are only covered only while you are on session. If you were assigned an order right before your session ended and is the midst of completing it when the incident occurred, the order is covered too.

Do I need to pay for anything?

No, you do not need to pay for anything but you are required to submit your claim immediately once you get into an accident while you are on session.

Got a question?

email us